Do Not Send Money
Never transfer funds to someone you do not know or trust
Report Scam
Your security is our top priority. If you suspect a scam or have encountered suspicious activity, it is important to act quickly.
How to Identify Potential Scam
Scammers may try to trick you into sending money or sharing personal information. Watch out for these common warning signs:
Unknown Senders
Requests for money from someone you don't personally know
Too Good to Be True
Promises of prizes, loans, or rewards in exchange for a payment
Unsolicited Contact
Unexpected emails, messages, or phone calls claiming to be from financial institutions
Suspicious Links
Investment websites that look legitimate but have unusual addresses or poor design
What to Do If You Suspect Scam
Follow these steps immediately to protect yourself
Protect Your Information
Keep your passwords, banking details, and identification documents private
Contact Your Bank First
If you feel suspicious or disclosed banking details, contact your bank immediately before calling ZiMoney
Provide Details
Include date, time, transaction ID, and description of suspicious activity
Delete Suspicious Apps
Delete any apps you were instructed to download like AnyDesk or other remote access software
What We Will Do
Once you report a suspected scam, our scam team will:
Investigate the issue promptly
Freeze transactions if necessary to prevent further loss
Advise you on next steps to secure your account
Cooperate with law enforcement or financial authorities when required
Tips to Stay Safe
Protect yourself by following these important guidelines
Always verify recipient information before sending money
Do not send money to family members if you didn't speak to them verbally to confirm the request
Keep your account credentials secure and update your password regularly
Be cautious of emails or calls asking you to share confidential information
Familiarise yourself with our Security Policy, User Agreement and Refund Policy
Never download remote access software or apps at someone else's request
Remember: If something feels suspicious, it probably is
Report Immediately
At ZiMoney, we are dedicated to making your money transfers secure, reliable, and trustworthy. Reporting scams helps us protect you and our community from financial crime.
Report Fraud or Scam
Please provide as much detail as possible to help us investigate this issue.
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